The Impact Exchange is designed to help connect talented Salesforce employees with our nonprofit and education customers in need of assistance on short-term, non-urgent Salesforce projects. It makes it easier than ever to create, manage, and engage with volunteers on your project.

Nonprofit and education organizations are able to share pro bono volunteer projects by publishing them on the site. Once published, these projects are recommended to volunteers whose skills and interests align with the needs and goals of the project. From there, you can review your volunteer applicants and choose the one that best fits your needs to deliver your project vision. Make sure to review our best practices on Trailhead before getting started.

With the Impact Exchange, we’ve added two new Quick Connect project types to better support your needs. These quick calls (up to an hour) are designed to give you access to one-on-one support from an expert volunteer. Choose Quick Connect – Project Advice to request help preparing for a project by defining your needs, objectives, and skills required for success. Choose Quick Connect – Ask An Expert for help with more general questions, actionable recommendations, solving a quick problem, or brainstorming ideas for optimizing your Salesforce instance. 

Currently, access to the Impact Exchange is limited to nonprofits and schools that are Salesforce customers. Additionally, only projects related to Salesforce products are supported at this time. If your organization or project does not qualify for the Impact Exchange, you can can request additional support from Salesforce employee volunteers through this form or Tableau Service Corps. We look forward to welcoming even more organizations and volunteering opportunities onto the Impact Exchange in the future so stay tuned!