In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 2024 - 00:00 EDT
Scheduled - Alloy will be performing critical maintenance on the database. This maintenance is only occurring on the US production database. Customers on single tenant environments, UK region, or APAC region will not see any impact.
Maintenance Date: March 25, 2024 - April 25, 2024
Why are we doing this: To improve the performance, scaleability, and space optimizations of Evaluations, Alloy will be performing a critical database maintenance.
Expected behavior during the maintenance 1. During the maintenance period, some outcome data may not be available to view on the Evaluations dashboard for evaluations that have been created 6 months ago or longer. While the maintenance will take 1 month to complete, we expect the majority of outcome data to be viewable on the Evaluations dashboard by March 29. 2. Evaluations Summary, Journey Application Summary, and Application Queues are not impacted. Outcome totals on the Analytics Homepage will not be impacted. 3. No outcome data will be lost during this maintenance and will be accessible on the Evaluations dashboard once again after the maintenance completes.
Expected behavior after the maintenance Once the maintenance has been completed, all outcome data from all time will be visible in the Evaluations dashboard once again.
What should customers do during the maintenance 1. Agents can continue to view the returned outcome in the dashboard by navigating to the detailed summary view on the Evaluations Summary or Journey Application Summary. The raw response stored on the summary pages will return the outcome as well. 2. Using Alloy’s API, you can make a GET/evaluations request or GET/journeysApplication request. The returned API response will contain the outcome.
Mar 25, 202400:00 - Apr 25, 202400:00 EDT
Production API
Operational
90 days ago
99.99
% uptime
Today
Customer Dashboard
?
Under Maintenance
90 days ago
99.99
% uptime
Today
Sandbox API
?
Operational
90 days ago
99.99
% uptime
Today
Webhooks
Operational
90 days ago
99.99
% uptime
Today
SDK
Operational
90 days ago
99.99
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Between approximately 11:40AM and 11:50AM UTC, customers in the Europe region may have experienced higher than usual latency, time outs, and error responses. This impacted the API and the Alloy Dashboard. The incident has been resolved and a root cause analysis is underway.
Mar 21, 08:45 EDT
Investigating -
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
Mar 21, 07:49 EDT
Resolved -
Between approximately 4:30AM and 12:00PM UTC, customers in the Europe region may have experienced higher than usual latency, time outs, and error responses. This impacted the API and the Alloy Dashboard. The incident has been resolved and a root cause analysis is underway.
Mar 20, 00:30 EDT
Completed -
The scheduled maintenance has been completed.
Mar 16, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 EDT
Scheduled -
To improve the performance and scalability of Evaluations, Alloy will be performing critical database maintenance. This maintenance is only occurring on the multi-tenant US production database. Customers on single-tenant environments, UK region, or APAC region will not see any impact.
Maintenance Date: Saturday, March 16, 2024
Maintenance Duration: The maintenance is scheduled to start at 01:00 AM EDT and end at 04:00 AM EDT. Although the maintenance window is set for three hours, we anticipate completing the maintenance within 30 minutes.
Expected behavior: During this period, there will be no downtime in the Dashboard or API. However, during this time, you may experience increased latencies in the API resulting in longer response times.
Mar 15, 20:41 EDT